Join our team!
Traxの一員となり、世界規模で小売業の変革に取り組みましょう。
Senior IT Specialist
About The Position
Trax is looking for a tech-savvy, independent and highly motivated Senior IT Specialist to join our team!
About Trax
Trax’s mission is to enable brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable. Trax’s retail platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best – delighting shoppers. Many of the world’s top CPG companies and retailers use Trax’s dynamic merchandising, in-store execution, shopper engagement, market measurement, analytics, and shelf monitoring solutions at scale to drive positive shopper experiences and unlock revenue opportunities at all points of sale. As pioneers in computer vision, Trax continues to lead the industry in innovation and excellence through development of advanced technologies and autonomous data collection methods. Trax is a global company with hubs in the United States, Singapore and Israel, serving customers in more than 90 countries worldwide. To learn more, visit www.traxretail.com.
Responsibilities
- Support and troubleshoot end-user incidents and requests, including hardware and software issues (Windows, Linux, OSX, SaaS applications), according to best practice and SLA.
- Provide multifaceted support through tickets, direct messaging, calls, and in-person.
- Investigating and resolving more complex technical issues & serve as a point of escalation for Tier 1 support technicians.
- Manage and own the entire new hire and terminations process from IT point of view.
- Asset management: maintain IT asset lifecycle, inventory management, and record accuracy in our ITSM platform.
- Knowledge management and process improvement: create clear and comprehensive documentation, including functional specifications and use cases.
- Team coordination: build, train, and guide the support team. Take responsibility for helping all team members develop and grow.
Minimum Qualifications
- Minimum 4 years of experience in IT support or a related field.
- Familiarity with hardware, operating systems and best-practice troubleshooting methods.
- Knowledge of various SaaS applications and cloud-based technologies.
- Great collaborator with effective communication and interpersonal skills; ability to work with stakeholders at all levels.
- Strong analytical and problem-solving skills.
- Prioritization, planning and organization skills.
- Ability to handle high-pressure situations and manage multiple tasks simultaneously.
- Fluency in English (both spoken & written).
Preferred Qualifications
- Knowledge of ITIL
- Relevant university studies/professional certification(s)
- Familiarity with the following applications: Okta, Office 365, Security Tools (EDR, MFA, DLP), MDM (Mobile Device Management), Monday.com, MS Planner
- Experience in managing IT support teams
What we offer
- Working on state-of-the-art technology with an international team
- Wide range of fringe benefits: cafeteria package, performance bonus, home office allowance
- Hybrid working model
- Career path internally
- Learning & development opportunities
Trax is committed to a diverse, inclusive, and equitable workplace where all team members, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected. We are committed to a nondiscriminatory approach and maintaining an inclusive environment with equitable treatment for all.
